Shipping & Handling
Why is my order status still in processing?
Normally, it can take up to 5-7 business days to prepare, pack, and ship your order. During national holidays and company holidays, or when supply is in high demand, your order processing time may take longer than usual due to web traffic or incoming orders. If you feel that your order processing time is taking longer than usual, please contact customer service at firstname.lastname@example.org
Why was my order cancelled?
Due to heavy regulations with credit cards and banks, we must follow all verification purposes to prevent fraud purchases and or shipping and billing mistakes for merchant, buyer, and creditor. If you feel that your order was cancelled by mistake or you feel that we have made a mistake with your order, please contact us immediately so that we can resolve your issue.
I want to cancel my order. What must I do in order to get my money back?
If you would like to cancel your order, you must notify customer service within 24 hours of purchase by e-mail or by phone in order to stop your order from further processing. If you try to cancel your order after 24 hours, we may not cancel it because it has either been shipped or it is with the courier. Any order statuses that have been out of “processing” status and has been moved to “shipped” status cannot be cancelled and if you would like to receive money back for your order, your order now must go through our 14-day limited return policy. To receive a refund, the items must be in original and saleable condition, you will be charged a 15% restocking fee, and must be shipped back to us at your own cost. Any opened or tampered items will not qualify for any sort of credit or refund. Please contact customer service if you have any details questions regarding our return policy.
My delivery service damaged my item(s) or my device was dead on arrival. What do I do?
If your device was damaged upon arrival, or not working upon arrival, immediately contact customer service within 7 days when the device was delivered otherwise any funds used to purchase the device will be considered forfeited.